Transforming Health Care with Service Design

Keynote at 10:00

In recent years, we have seen unprecedented advances in health care. Thanks to ubiquitous connectivity and an increasing reliance on mobile devices, individuals, health care professionals, and brands are more empowered than ever to continue to revolutionize health care, as we know it. Service Design can help the thoughtful and imaginative improvement of processes, services and interactions. Facilitating for stakeholders as well as users to participate in the design process increases focus, saves time and money as well as creating new value propositions and revenue opportunities. But where are we stuck? Based on international examples we will discuss the principles that we believe have the power to unlock a real transformation.

This Keynote will be presented in Englisch.